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FAQ

  • 1. When should l install the eSlM?
  • 2. How to install eSIM on iPhone?
  • 3. How to install esim on Samsung Phone?
  • 4. After installed the esim, my phone show“activating " or" Cannot be activated" or “Failed" or “Unable to activated".
  • 5. What do l do after l arrive ?
  • 6. Can l top up to Extend/Reuse the eSlM?
  • 7. Where can l check my eSlM number/ICCID?
  • 8. Can l change device for eSlM?
  • 9. What should l do if l only want the SlM to start a few days later in oversea?
  • 10.Can I keep my SG card to receive call and use the data from the eSlM?
  • 11. What is the eSIM package expiry date ?
  • 1. How can I check my eSIM Data usage?
  • 2. How can I top up more package in my eSIM ?
  • 3. How can I top up my eSIM high speed data?
  • 4. How to Find eSIM ICCID?
  • Device Compatibility Disclaimer
  • iPhone eSIM Compatiblity
  • Samsung Phone eSIM Compatiblity
  • Google Pixel eSIM Phone Compatiblity
  • Oppo/Xiaomi eSIM Compatibility
  • Huawei eSIM Phone Compatiblity
  • Other Brand eSIM Phone
  • Can I place an order without creating an account?
  • Where is my eSIM Order?

How to use eSIM?

  • 1. When should l install the eSlM?
  • 2. How to install eSIM on iPhone?
  • 3. How to install esim on Samsung Phone?
  • 4. After installed the esim, my phone show“activating " or" Cannot be activated" or “Failed" or “Unable to activated".
  • 5. What do l do after l arrive ?
  • 6. Can l top up to Extend/Reuse the eSlM?
  • 7. Where can l check my eSlM number/ICCID?
  • 8. Can l change device for eSlM?
  • 9. What should l do if l only want the SlM to start a few days later in oversea?
  • 10.Can I keep my SG card to receive call and use the data from the eSlM?
  • 11. What is the eSIM package expiry date ?

1. When should l install the eSlM?

You can install the esim anywhere. lCC will clear mention in your email when thepackage start, you can decide when you install it.

Kindly note:

If your email states 'Your package will auto start when you install it,' this means that your eSIM plan will be activated automatically once you install the eSIM on your device.

If your email states 'Your package will auto start when you arrival travel detinations,' this means that your eSIM plan will be activated automatically after you arrival travel detinations. Then you can install your eSIM early, the package won't be start.

 

 

2. How to install eSIM on iPhone?

Click the button below to watch video for iPhone installation guide

 

3. How to install esim on Samsung Phone?

 Click the button below to

Watch the video for the Samsung Phone installation guide

4. After installed the esim, my phone show“activating " or" Cannot be activated" or “Failed" or “Unable to activated".

This is a normal status, no worries.

If you are in SG, all the packages cannot use in SG. After arrival travel destinations, You just turn on "Data Roaming" and turn off “Your other line" , then restart the phone when you arrive, it will be automatically activated.

If you have already arrived at your travel destination, please disable your other SIM lines on your phone. Then, enable your ICC eSIM and restart your device. Your eSIM will be activated automatically.

5. What do l do after l arrive ?

Turn on "Data Roaming" for eSlM only. Select your eSIM as the "Mobile Data Line".

lf you encounter any issue (Have 4G/LTE but cannot use data), please folow below step:

1. Turn off your other line in your phone.( You can turn on it later after make sure ICC eSIM works).
2. Follow our instructions to check your APN settings.
3. Change other operator try again.

6. Can l top up to Extend/Reuse the eSlM?

You can via below link to check whether your eSIM can top up reuse :

https://www.icard.com.sg/pages/check-package

7. Where can l check my eSlM number/ICCID?

You can find it in your email under the QR code.

8. Can l change device for eSlM?

No. Each SlM can only be installed on one device and NOT transferable after installation.

9. What should l do if l only want the SlM to start a few days later in oversea?

You may install SlM later when you want to use.

10.Can I keep my SG card to receive call and use the data from the eSlM?

Please leave phone slot empty (Or turn it off) and activate ICC e-SlM first.

After activation and make sure it works, you can try to put your SG SlM back. Most of time they should be compatible, yet lCC does not guarantee on this and you may need to use SlM alone if it does not work.

Disclaimer: When you are using SG SlM overseas, please make sure to turn off your mobile data for your SG SlM to avoid unexpected roaming charges from SG Telco.

11. What is the eSIM package expiry date ?

You can view below link to check your eSIM expiry date.

https://www.icard.com.sg/pages/check-package

If not able to find any info, you also can WhatsApp our support line +65 9478 1225 to get the info.

eSIM Self Service

  • 1. How can I check my eSIM Data usage?
  • 2. How can I top up more package in my eSIM ?
  • 3. How can I top up my eSIM high speed data?
  • 4. How to Find eSIM ICCID?

1. How can I check my eSIM Data usage?

You can vie below link to check your eSIM data usage:

https://www.icard.com.sg/pages/check-package

More help can WhatsApp our support line: +65 9478 1225

2. How can I top up more package in my eSIM ?

Please via below link to top up your eSIM:

https://www.icard.com.sg/collections/icc-world-sim-top-up

3. How can I top up my eSIM high speed data?

Please via below link to check your eSIM first, then click "Add Data Booster" to add more high speed data.

https://www.icard.com.sg/pages/check-package

More help can WhatsApp our support line: +65 9478 1225

4. How to Find eSIM ICCID?

eSIM Phone Compatiblity

  • Device Compatibility Disclaimer
  • iPhone eSIM Compatiblity
  • Samsung Phone eSIM Compatiblity
  • Google Pixel eSIM Phone Compatiblity
  • Oppo/Xiaomi eSIM Compatibility
  • Huawei eSIM Phone Compatiblity
  • Other Brand eSIM Phone

Device Compatibility Disclaimer

The compatible list below includes common models from iPhone, Samsung, Google, and other brands. However, it is not possible to cover every phone model in the world.

Even if your phone model appears on our list, eSIM compatibility may vary depending on the country or region where the device was purchased.

To confirm your phone supports eSIM, please go to:
Settings > Cellular / Mobile Data > Look for "Add eSIM" or "Add Mobile Plan"

If you do not see this option, your phone unfortunately does not support eSIM technology, even if the model name matches our list.

iPhone eSIM Compatiblity

iPhones with eSIM

Apple was among the first to introduce comprehensive support for eSIM technology, providing users with a secure and reliable alternative to traditional SIM cards. The following is the most up-to-date list of iPhone models that are eSIM-compatible, allowing you to confirm device eligibility with ease.

*iPhones from mainland China, Hong Kong and Macau are incompatible with eSIM technology.

  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone SE 2 (2020)
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone SE 3 (2022)
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 16
  • iPhone 16 Plus
  • iPhone 16 Pro
  • iPhone 16 Pro Max
  • iPhone 16e
  • iPhone 17
  • iPhone 17 Air
  • iPhone 17 Pro
  • iPhone 17 Pro Max

*iPhones from mainland China, Hong Kong and Macau are incompatible with eSIM technology.

Samsung Phone eSIM Compatiblity

Samsung phones with eSIM

Samsung strengthened its commitment to eSIM with the launch of the Galaxy S20 series, positioning it as a key feature for digital mobile plan activation. Since then, eSIM support has been consistently included in flagship models such as the Galaxy S, Note20, and Z Fold/Flip series, although actual availability continues to depend on regional and carrier policies.

  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy S20+ 5g
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20 Ultra 5G
  • Samsung Galaxy S21
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy S21+ Ultra 5G
  • Samsung Galaxy S22
  • Samsung Galaxy S22+
  • Samsung Galaxy S22 Ultra
  • Samsung Galaxy S23
  • Samsung Galaxy S23+
  • Samsung Galaxy S23 Ultra
  • Samsung Galaxy S23 FE* (Models from China or from Hong Kong do not admit eSIM)
  • Samsung Galaxy S24
  • Samsung Galaxy S24+
  • Samsung Galaxy S24 Ultra
  • Samsung Galaxy S24 FE
  • Samsung Galaxy S25
  • Samsung Galaxy S25+
  • Samsung Galaxy S25 Ultra
  • Samsung Galaxy S25 Edge
  • Samsung Galaxy Note 20
  • Samsung Galaxy Note 20 Ultra 5G 
  • Samsung Galaxy Fold
  • Samsung Galaxy Z Fold2 5G
  • Samsung Galaxy Z Fold3 5G
  • Samsung Galaxy Z Fold4
  • Samsung Galaxy Z Fold5 5G
  • Samsung Galaxy Z Fold6 5G
  • Samsung Galaxy Z Fold7
  • Samsung Galaxy Z Flip
  • Samsung Galaxy Z Flip3 5G
  • Samsung Galaxy Z Flip4
  • Samsung Galaxy Z Flip5 5G
  • Samsung Galaxy Z Flip6 5G
  • Samsung Galaxy Z Flip7
  • Samsung Galaxy Z Flip7 FE
  • Samsung Galaxy A54 (SCG21 (Japanese Model), SC-53D (Japanese Model), SM-A546B/DS (International Model), SM-A546S (Korean Model), SM-A546U1 (International Model))
  • Samsung Galaxy A55 5G
  • Samsung Galaxy A35
  • Samsung Galaxy A56
  • Samsung Galaxy A36

 

The following Samsung devices are not compatible with eSIM:

  • Samsung Galaxy S20 FE 4G/5G
  • Samsung S20/S21 (US versions)
  • Galaxy Z Flip 5G (US versions)
  • Samsung Note 20 Ultra (Versions from the US and Hong Kong)
  • Samsung Galaxy Z Fold 2 (Versions from the US and Hong Kong)
  •  All Samsung phones sold in Hong Kong except for Samsung Galaxy Z Flip（Model SM-F700F)
  • The following models purchased in South Korea: Galaxy S20, Galaxy S20+ 5G, Galaxy S20 Ultra, Galaxy S20 Ultra 5G, Galaxy S21, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy Note 20 Ultra 5G, Galaxy Note 20, Galaxy Fold, Galaxy Z Fold2 5G, Galaxy Z Fold3 5G, Galaxy Z Flip, Galaxy Z Flip 5G y el Galaxy Z Flip3 5G.
    *Depending on the country of origin, your device may not support eSIM. Please check if the device in your location supports this feature.
  • Phones from mainland China, Hong Kong and Macao are incompatible with eSIM technology.

Google Pixel eSIM Phone Compatiblity

Google was among the earliest innovators to integrate eSIM technology into smartphones, beginning with the Pixel 2 in 2017. Since then, eSIM has become a standard capability across the entire Pixel portfolio, offering users a secure and convenient alternative to physical SIM cards. The latest models further enhance this functionality by enabling dual eSIM support, providing even greater flexibility for managing mobile connectivity.

  • Google Pixel 2 (only phones bought with Google Fi service)
  • Google Pixel 2 XL
  • Google Pixel 3 (not including phones bought in Australia, Taiwan or Japan. Phones bought with US or Canadian carriers other than Spring and Google Fi don’t work with eSIM)
  • Google Pixel 3 XL
  • Google Pixel 3a (not including phones bought in Japan or with Verizon service)
  • Google Pixel 3a XL
  • Google Pixel 4
  • Google Pixel 4a
  • Google Pixel 4 XL
  • Google Pixel 5
  • Google Pixel 5a
  • Google Pixel 6
  • Google pixel 6a
  • Google Pixel 6 Pro
  • Google Pixel 7a
  • Google Pixel 7
  • Google Pixel 7 Pro
  • Google Pixel 8a
  • Google Pixel 8
  • Google Pixel 8 Pro
  • Google Pixel Fold
  • Google Pixel 9
  • Google Pixel 9 Pro
  • Google Pixel 9 Pro XL
  • Google Pixel 10
  • Google Pixel 10 Pro
  • Google Pixel 10 Pro XL

*Google Pixel 3 devices from Australia, Japan, and Taiwan are not compatible with eSIM.
*Google Pixel 3a from South East Asia is not compatible with eSIM.

* Phones from mainland China, Hong Kong and Macao are incompatible with eSIM technology.

Oppo/Xiaomi eSIM Compatibility

Oppo phones with ICC eSIM

  • Oppo Find X3
  • Oppo Find X3 Pro
  • Find N2 Flip
  • Oppo Reno 5A
  • Oppo Reno 6 Pro 5G
  • Oppo Reno 9A
  • Oppo Find X5
  • Oppo Find X5 Pro
  • Oppo A55s 5G
  • Oppo Find N3
  • Oppo Find N3 Flip
  • Oppo Find X8
  • Oppo Find X8 Pro
  • Oppo Reno14
  • Oppo Reno14 Pro

Please note that the OPPO Lite line does not support eSIM.
*All Oppo phones sold in Hong Kong/China don’t have eSIM capability.

 

Xiaomi phones with ICC eSIM

  • Xiaomi 12T Pro
  • Xiaomi 13
  • Xiaomi 13 Lite
  • Xiaomi 13 Pro
  • Xiaomi 13T
  • Xiaomi 13T Pro
  • Xiaomi 14
  • Xiaomi 14 Pro
  • Xiaomi 14T
    Xiaomi 14T Pro
  • Xiaomi Redmi Note 13 Pro+
  • Xiaomi Redmi Note 14 Pro
  • Xiaomi Redmi Note 14 Pro+
  • Xiaomi Poco X7
  • Xiaomi 15
  • Xiaomi 15 Ultra

* Phones from mainland China, Hong Kong and Macao are incompatible with eSIM technology.

Huawei eSIM Phone Compatiblity

  • Huawei P40
  • Huawei P40 Pro
  • Huawei Mate 40 Pro
  • Huawei Pura 70 Pro

The Huawei P40 Pro+ and P50 Pro are not compatible with eSIM.

* Phones from mainland China, Hong Kong and Macao are incompatible with eSIM technology.

Other Brand eSIM Phone

*All phones sold in Hong Kong/China/Macau are incompatible with eSIM technology.


Sony phones with eSIM

  • Sony Xperia 10 III Lite
  • Sony Xperia 10 IV
  • Xperia 10V
  • Xperia 1 IV
  • Sony Xperia 5 IV
  • Sony Xperia 1 V
  • Sony Xperia Ace III
  • Sony Xperia 5 V 
  • Sony Xperia 1 VI

Motorola phones with eSIM

  • Motorola Razr 2019
  • Motorola Razr 2022
  • Motorola Razr 5G
  • Motorola Razr 40
  • Motorola Razr 40 Ultra
  • Motorola Razr+
  • Motorola Edge 2022
  • Motorola Edge 2023
  • Motorola Edge+ (2023)
  • Motorola Edge 40
  • Motorola Edge 40 Pro
  • Motorola Edge 40 Neo
  • Motorola Edge 50 Pro
  • Motorola Edge 50 Ultra
  • Motorola Edge 50 Fusion
  • Motorola Moto G Power 5G (2024)
  • Motorola G52J 5G
  • Motorola G52J 5G Ⅱ
  • Motorola G53J 5G
  • Moto G54 5G
  • Motorola G84
  • Motorola G34
  • Motorola Moto G53
  • Motorola Moto G54
  • Motorola Razr+ 2024
  • Motorola Razr 2024
  • Motorola Moto G Stylus 5G 2024
  • Motorola Moto G35
  • Motorola Edge 60
  • Motorola Edge 60 Pro
  • Motorola Edge 60 Fusion
  • Motorola Edge 60 Stylus

 

Sharp phones compatible with eSIM

  • Sharp AQUOS sense4 lite
  • Sharp AQUOS Sense6s
  • AQUOS sense 7
  • AQUOS sense 7plus
  • Sharp AQUOS Wish
  • AQUOS wish 2 SHG08
  • AQUOS wish3
  • AQUOS zero 6
  • Simple Sumaho6
  • Sharp AQUOS R7
  • Sharp AQUOS R8
  • Sharp AQUOS R8 Pro
  • Sharp Aquos sense8

Rakuten phones compatible with eSIM

  • Rakuten Mini
  • Rakuten Big-S
  • Rakuten Big
  • Rakuten Hand
  • Rakuten Hand 5G

Honor phones compatible with eSIM

  • Honor Magic 4 Pro
  • Honor Magic 5 Pro
  • Honor Magic 6 Pro
  • Honor 90 
  • Honor X8
  • Honor 200 Pro
  • Honor Magic V2
  • Honor Magic V3
  • Honor 400 Lite

Vivo phones compatible with eSIM

  • Vivo X80 Pro
  • Vivo X90 Pro
  • Vivo X100 Pro
  • Vivo V29
  • Vivo V29 Lite
  • Vivo V29 Lite 5G (eSIM supported only in Europe)
  • Vivo V40
  • Vivo V40 lite
  • Vivo V40 SE
  • Vivo X200
  • Vivo X200s
  • Vivo X200 Pro
  • Vivo X200 FE

 

Other eSIM-compatible devices

  • Gemini PDA
  • Fairphone 4
  • Fairphone 5
  • DOOGEE V30
  • OnePlus Open
  • OnePlus 11
  • OnePlus 12
  • OnePlus 13
  • OnePlus 13R
  • OnePlus 13T
  • HAMMER Blade 3
  • HAMMER Explorer PRO
  • HAMMER Blade 5G
  • Nokia XR21
  • Nokia X30
  • Nokia G60 5G
  • myPhone NOW eSIM
  • OUKITEL WP30 Pro
  • OUKITEL WP33 Pro
  • Nuu X5
  • ZTE Nubia Flip
  • TLC 50 5G
  • Asus ROG Phone 9
  • Asus ROG Phone 9 Pro
  • Asus Zenfone 12 Ultra
  • Realme 14 Pro+
  • Realme GT 7
  • Nothing Phone 3
  • Nothing Phone 3a Pro

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my eSIM Order?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

Where is my eSIM Order?

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 5mins via email, please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

You can also click your account to view your esim details.

ICC

Travel smarter with ICC eSIM. Enjoy instant delivery, easy installation, reliable connectivity, and dependable support whenever you need it.

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Store Information

Address
#02-12, 10 Jalan Besar
Sim Lim Tower Singapore, 208787

Working Hours
Monday - Friday: 11AM - 2PM | 3PM - 7PM
Saturday: 11AM - 2PM | 3PM - 6PM
Sunday & Public Holidays: Closed

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